How do I cancel my order?Updated 11 days ago

Quick cancellation is possible, but timing matters! Once plant preparation begins or weather shipping windows open, cancellation becomes difficult.

Try Self-Service First (Fastest Option)

1. Log in at naturehills.com → Account → Orders
2. Find your order and click to open
3. If you see "Cancel" or "Request Cancellation" button, click it
4. Confirm your cancellation request

No Cancel Button? Contact Us Immediately

For fastest response:

• Live Chat (during business hours)
• Email: [email protected]

Include this info:

• Order number
• Full name and shipping ZIP code
• "Please cancel my order"
• Request written confirmation

Important Timing:

• Just placed your order? Contact us within 1-2 hours during business hours for the best results
• Order processing? Cancellation may not be possible once plants are prepared for shipping
• Weather shipping window? Orders ready to ship during optimal weather cannot be cancelled

After Cancellation:

• You'll receive email confirmation within 1 business day
• Refunds return to your original payment method
• Processing time: 3-5 business days (depends on your bank)