Chat with our Plant Experts during business hours! For instant answers about shipping, plant care, or orders, check our Help Center above first.

Have questions about your plants or order? Check our Help Center above first for instant answers. Our Plant Experts respond within 1 business day. Include your order number for faster help!

Back to Shopping

Nature Hills Nursery

<h2 id="isPasted">I Received Plants I Didn&apos;t Order</h2><p>If you received plants that you didn&apos;t order, here are the most common reasons and solutions:</p><h3 id="possible-causes">Possible Causes</h3><p><strong>Gift Delivery</strong>: Check for a gift message or card in the packaging. Someone may have surprised you with plants as a gift.</p><p><strong>Address Error</strong>: Verify the shipping label has your correct name and address. The package might belong to a neighbor with a similar address.</p><p><strong>Previous Order Fulfillment</strong>: If you&apos;ve ordered from us before, this could be a delayed shipment from a previous order or part of a subscription service.</p><p><strong>Family Member&apos;s Order</strong>: Another household member may have placed the order using your address.</p><h3 id="what-to-do">What to Do</h3><ol><li>Check the order number on packaging or included paperwork</li><li>Contact our customer service with photos of the shipping label</li><li>Keep plants in a cool, shaded area until resolved</li><li>Do not transplant or permanently plant until we confirm ownership</li></ol>

If you received plants that you didn't order, here are the most common reasons and solutions:. Gift Delivery: Check for a gift message or card in the packaging. Someone may have surprised you with plants as a gift. Address Error: Verify the shipping

I Received Plants I Didn't Order

I Received Plants I Didn't OrderUpdated 15 days ago

I Received Plants I Didn't Order

Possible Causes

What to Do