No, Nature Hills does not ship worldwide. Where we ship:We ship live plants exclusively to the continental United States (48 states only). We cannot ship to:. Why these restrictions? Live plants require specific temperature conditions and shipping ti
If you received plants that you didn't order, here are the most common reasons and solutions:. Gift Delivery: Check for a gift message or card in the packaging. Someone may have surprised you with plants as a gift. Address Error: Verify the shipping
I Received the Wrong PlantsCommon IssuesWrong Variety: Received a different plant species than orderedWrong Size: Plants are smaller or larger than expectedWrong Quantity: More or fewer plants than orderedSubstitution: Received an alternative plant d
Damaged or Dead Plants on ArrivalWhat Qualifies as Shipping DamageBroken or severely bent stemsCompletely dried out or wilted plantsRoot damage from poor packagingPlants that appear dead on arrivalSignificant leaf loss or browningImportant NotesNorma
Package Not DeliveredCheck tracking information for delivery confirmationAsk neighbors if the package was left at the wrong addressCheck with building management if in an apartment/condoLook around the property for packages left in safe locationsPack
When Will My Order Ship?. Shipping times vary depending on the item, season, and your growing zone. Your order confirmation (and the product page with your zip code entered) shows the most accurate estimate, such as “Ships in 2 - 5 days (Weather Perm
Nature Hills Nursery is an online-only nursery, so all orders are shipped directly to your door. We do not offer local pickup.