I Received the Wrong PlantsUpdated 16 days ago

I Received the Wrong Plants

Common Issues

• Wrong Variety: Received a different plant species than ordered
• Wrong Size: Plants are smaller or larger than expected
• Wrong Quantity: More or fewer plants than ordered
• Substitution: Received an alternative plant due to availability

Immediate Steps

1. Compare with your order confirmation: Check the plant names, sizes, and quantities
2. Take photos: Document what you received vs. what you ordered
3. Check for substitution notices: We sometimes include notes about approved substitutions
4. Provide temporary care: Water and shade plants while we resolve the issue

Our Resolution Process

• Exact Replacements: We'll send the correct plants at no charge
• Approved Substitutions: If you're unhappy with substitutions, we'll send originals or offer an in-store credit.
• Size Discrepancies: We'll either send additional plants or provide partial in-store credits.